PolySense Solutions Inc. Privacy Policy

Last Updated: September 29, 2025

PolySense Solutions Inc. ("PolySense," "we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our hardware, software, applications, and related services (the "Services").

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact details (name, email, phone number, mailing address)
Account credentials (username, password)

b. Licensee Content and Operational Data

Sensor data (temperature, humidity, CO₂, vibration, energy usage, door open/close events, etc.)
Equipment information (maintenance schedules, calibration records, asset utilization)
Inventory and environmental data (storage conditions, quantities, vendor details)

c. Technical Information

IP addresses, device identifiers, browser type, operating system
Usage statistics, log files, and analytics data

2. How We Use Your Information

We use information for the following purposes:

To provide, operate, and improve our Services
To generate reports, insights, and analytics for your organization
To process transactions and manage billing
To provide technical support and respond to inquiries
To ensure system security and prevent fraud
To comply with legal and regulatory obligations
To communicate with you about updates, features, and product information (subject to applicable anti-spam laws)

3. Sharing of Information

We do not sell your personal information. We may share information:

With service providers who assist in hosting, payment processing, customer support, and analytics
With your organization (if you use the Services on behalf of a business or employer)
With regulators or legal authorities when required by law
In business transfers, such as mergers, acquisitions, or sales of assets

4. Data Retention

We retain personal and operational data only as long as necessary to:

Provide the Services
Meet legal or contractual obligations
Resolve disputes and enforce agreements

You may request deletion of your personal data at any time (see Section 7).

5. Security

We implement reasonable technical and organizational measures to protect your data, including:

Encryption of data in transit (SSL/TLS)
Secure server infrastructure
Access controls and authentication safeguards

No system is completely secure, and we cannot guarantee absolute security of your information.

6. International Transfers

Your information may be stored and processed in Canada, the United States, or other countries where we or our service providers operate. We take steps to ensure adequate protection of your information in accordance with applicable laws.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access and Correction – request a copy of your personal information and correct inaccuracies
Deletion – request deletion of your personal information
Portability – request transfer of your personal information to another service provider
Withdrawal of Consent – revoke consent for processing (e.g., marketing communications)
Objection and Restriction – object to or restrict processing of your personal information

To exercise these rights, please contact us at privacy@polysensesolutions.com.

8. Cookies and Analytics

Our Services may use cookies and similar technologies to improve functionality and gather analytics. You may disable cookies in your browser settings, but some features may not work properly.

9. Children's Privacy

Our Services are not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Effective Date." Continued use of the Services means you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

PolySense Solutions Inc.

3-363 Broadway, Suite 312

Winnipeg, MB R3C 3N9

Email: privacy@polysensesolutions.com

Phone: (204) 890-2879